Frequently Asked Questions
What is this place?
Welcome to the Major Incident Automated Care Package.
It's not a product. It’s not a pitch. It’s a free 5-minute tactical reset for agents under fire.
Think of it as mental reboot protocol—minus the corporate cringe.
A meditation? Seriously?
Yes. Because running on fumes isn’t a flex.
This is mission support for your nervous system.
A short, guided reset built for IT operators, team leads, and anyone who’s ever slammed alt-tab just to catch their breath.
How did I get here?
You probably scanned a QR code from that mysterious card floating around somewhere. Good move. That card is part of the Major Incident field kit: a set of analog interventions designed to help you think straighter, act faster, and crash less.
Is this some kind of marketing thing?
A little, yeah. But there’s nothing for sale here, no funnel, no upsell.
Just one small signal of what Major Incident is about: helping service teams operate with more clarity and less chaos.
What else does Major Incident do?
Major Incident is a consultancy dressed like a comic book.
I help tech teams fix broken onboarding, out-of-control incident flow, and ops habits that don’t scale. No bloated frameworks. No boring workshops.
Just tactical service support—designed to help your team breathe easier and perform sharper.
Isn’t Major Incident a bad thing?
In real life? Yeah. In this world? He’s the one who shows up when things go sideways.
Major Incident is the tactical lead in our ops universe—the fixer, the steady voice in the headset, the one who doesn’t flinch when the dashboard lights up red.
He’s not the problem. He’s what happens after the problem shows up.
