Operational
Literacy.
You are burning cash on turnover and burning out your best engineers.
We fix the human element of your Service Desk.
Want early access? Have ideas? We're listening.
System Critical?
Can't wait for the training protocol? Need operational support right now?
Who is
Major Incident?
Major Incident is not just a person. It is an Archetype. It represents the elite operator every service desk needs but rarely hires.
However, the Major Incident Protocol is the training system we built to create them.
We deprogram the "ticket zombie" mindset and install the operating system of a Systems Engineer. We turn reactive ticket-loggers into proactive Incident Commanders.
Tactical Recovery
High-pressure environments require high-quality rest. Use this automated care package to reset your nervous system.