Hi! I’m Vincent.
I help support teams get their operations under control.
I'm Vincent Veldkamp, the original Major Incident.
I collaborate with service managers and support teams to identify and resolve the root causes of frequent service disruptions.
Together, we develop efficient processes and systems that enhance team performance and reduce downtime.
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"If you are looking for someone who can seamlessly manage your Service Desk, while delivering top-notch quality, Vincent is your go-to person."
Ewa Malinowska, Vanderlande
🛰️ Active Operatives
I made it boring again.”
I still left early."
Frequently Asked Questions
Who runs Major Incident?
Just me, Vincent. I’m a Service Solution Strategist with 10+ years in Ops, Support, and Crisis Recovery. Think of me as your tactical backup when service chaos hits the fan.
What kind of companies do you work with?
I work with service and support teams under pressure. Usually in tech-heavy environments where firefighting is the norm and leadership wants to stop duct-taping processes together.
Is this training, coaching, or consulting?
It’s consulting, with a high-utility learning edge. I embed where needed, diagnose fast, and leave your team better equipped — not just more aware.
Do you sell any digital products or subscriptions?
Not yet. When I have something worth deploying, I will.
Right now, the mission is signal, not sales.
How do I know if we’re a good fit?
Easy: book a call. If your service desk feels stuck in a loop of firefights and follow-ups, there’s probably something we can fix together. If not, I’ll try and refer you to someone who can.
Can I bring you in quietly?
Absolutely. I’m discreet, and I don’t need a parade. I’ve worked under NDA and as a silent fix-it partner plenty of times.
